What are my bill payment options?

There are several ways to pay your Telplex bill.

Pay Online
You can make a one-time payment with your Visa, MasterCard, American Express or Discover credit card. To get started, login to the View Your Invoice and Pay Online section of our Web site and click on “Pay Now”. (This is a secure connection.)
If you need to register for online access, please call Customer service at 1-888-479-2770 for a secure password.
If your credit/debit card is not accepted online, please call Customer Service at 1-888-479-2770 for assistance.

Direct Recurring Payment
Sign up for autopay and you’ll never have to worry about being late with a payment! You can download a PDF of our AutoPay Enrollment Form. Once you complete it, fax it to 1-818-380-7081, or you can mail it to the address listed on the form.

Credit Card Payment By Phone Option
You may call Customer Service at 1-888-479-2770 to pay your balance over the phone with any major credit or debit card. Cards accepted include Visa, MasterCard, American Express and Discover. Please have your Telplex account number ready. As a courtesy, there is no handling fee for this service.

Payment Address
You can mail your payment to the address below:
Telplex Communications
16830 Ventura Blvd, Suite 350
Encino, CA 91436
ATTN: Accounts Receivable

Tip: To ensure prompt processing of payments, be sure to include the remittance slip with your payment and please write your account number on your check or money order. If you are paying for multiple accounts, be sure to attach the remittance portion of each bill to ensure that each account is properly credited.

How soon is my payment applied to my account?

Payments are posted the same day we receive them, with Saturday’s payments being posted on Monday. You can login to your account at any time to confirm whether your payment has been received.

Why Paperless Statements?

Help the environment and your mailbox. Sign up for paperless statements today!

With paperless statements, you will receive an email with an attachment of your bill, and at any time you can login to your account and view all current and previous statements online.

If I have paperless statements, can I get copies of my paper statements?
Yes. Simply login to View Your Invoice and Pay Online>, and click on the Invoices button. You can view and print all current and previous statements.
If you need to register for online access, please call Customer Service at 1-888-479-2770 to set up a secure password.

How do I pay my bill if I have paperless statements?

The easiest way to pay is to sign up for autopay. We will automatically charge your credit card each month and you’ll never have to worry about being late or receiving a finance charge. You can download a PDF of our AutoPay Enrollment Form. Once you complete it, fax it to 1-818-380-7081, or you can mail it to the address listed on the form.

You may also pay your invoice online. Log in to View Your Invoice and Pay Online and click “Pay Now.” It’s fast, secure and free!
If you need to register for online access, please call Customer Service at 1-888-479-2770 to set up a secure password.

How do I cancel paperless statements and start receiving paper statements again?

Just call customer service at 1-888-479-2770, and ask to be removed from paperless statements.

What does my Wire Maintenance plan include?

Customers are responsible to maintain and repair inside wire, including telephone wall jacks.

However, If you subscribe to a Telplex Wire Maintenance Plan, Telplex will complete inside troubleshooting and wire repairs.
If you do not subscribe to Telplex Communications Wire Maintenance, you may:

1. Call Telplex to send out a technician & pay tech charges of $199 for the first 2 hours & $20 per additional 15 minutes of overtime (tech
   charges are waived if you have a Wire Maintenance Plan on your line), or
2. Hire a technician yourself, or
3. Repair the problem yourself.

The following work/materials are covered under the monthly charge for the Telplex Wire Maintenance plan:

• All repair service calls
• Trouble isolation
• Diagnostic work
• Repair or replacement of wiring and jacks with like wiring (exceptions include extensive Inside Wiring on equipment replacement, in which case, an estimate will be provided when calling Customer Service at 1-888-479-2770).

The following work/materials are NOT covered under the monthly charge for the inside Wire Maintenance plan:

• Wiring for new construction, installations, moves or additional jacks
• Improperly installed or non-standard wiring
• Repair or replacement of telephones or telephone equipment
• Wiring that connects telephones to business systems, such as a PBX system
• Premises riser cable
• Work done by an electrician
• Fire and disasters, such as lightening, tornadoes, earthquakes, or floods (they are usually covered through customer’s property insurance).
• Pre-existing trouble conditions
• Conduit work
• Travel time for remote locations

What are Telplex’s International Rates?

International rates vary for each country, so please call if you need an international rate for a specific country. Customer Service can be reached at 1-888-479-2770.

Who is USBI?

We have a billing arrangement with USBI, who bills on our behalf, to have your calls billed directly by AT&T, so that you only get one bill, and only have to make one payment!*

***Only applicable if you are a long distance only customer who is being billed for our services on your AT&T telephone bill***

What do I do if I don’t agree with my bill?

Customer satisfaction is the main priority at Telplex Communications. We expect to resolve service, billing and other customer issues during your initial call to Customer Service at 1-888-479-2770.

Why is my first bill higher than I expected?

Your first bill may be higher because it is for more than one month’s worth of charges. Telplex Communications follows the industry standard of pro-rating and billing one month in advance for local services. Please see the date ranges on page 3 of your invoice to confirm what time period you’re being billed for.

Your first bill will show the following charges:

1. Charges from your signup date to your first regular bill date of the 14th of the month.
2. Charges for services for the next full month.

**All future invoices will only be for one month of service.**

If you believe there is an error with your bill, please contact Telplex Communications customer service at 1-888-479-2770.

What happens to my unused long distance plan minutes?

Unused minutes are not rolled forward to the next bill cycle.

Why am I still getting a bill from my previous carrier?

Check the dates on their bill to confirm if it is a final bill from them (often it will say “Final Bill” but not always!) Also check to see if it is for a Toll Free Number, DSL, or for other land lines that didn’t switch to Telplex. If there are current charges, please call Customer Service at 1-888-479-2770 to make sure that we provide service on all of your lines.

How do I play my bill online?

Simply click on the link, View Your Invoice and Pay Online (this is a secure connection), and you can make a payment with your Visa, MasterCard, American Express or Discover credit card. This payment will be immediately posted to your account.

If you need to register for online access, please call Customer Service at 1-888-479-2770 to set up a secure password.

What are Telplex’s long distance billing increments?

Telplex bills LD calls in full minute increments, with NO minimum requirements.

What do I do if my plan isn’t working for me?

Customer satisfaction is the main priority at Telplex, so we will work hard at finding one of our many plans that suits your needs. Call Customer Service today at 1-888-479-2770 and let us find the perfect plan for you!