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I have no dial tone.

PLEASE COMPLETE THE THE CHECKLIST BEFORE CALLING TELPLEX.

  1. Confirm whether the problem occurs with all of the phone lines at your location. Try the phone in another phone jack you may have. If the problem clears, the problem may be with a specific phone jack only. If you need a phone jack repaired you may:
    1. Call Telplex to send out a technician & pay tech charges of $199 for the first 2 hours & $20 per additional 15 minutes of overtime (tech charges are waived if you have a Wire Maintenance Plan on your line), or
    2. Hire a technician yourself, or
    3. Repair the problem yourself.
  2. If none of your phone lines are working, unplug all equipment from all lines, wait for 5 minutes, plug all equipment back in using the order you removed the equipment.
  3. If only one phone line is not working, disconnect the telephone and plug it into a wall jack that has a working telephone connected.
  4. If the problem is not resolved with a different jack, the problem is with the equipment. Check that the batteries in cordless phones are charged and installed correctly.
  5. Check that all phone receivers are on the hook.
  6. Check that the phone is plugged into the wall jack
  7. Check that the phone is connected to a power outlet, if applicable.
  8. Check that the batteries in cordless phones are charged and installed correctly.
  9. Check the phone cords for damage or cracks. Replace any damaged equipment to see if the problem clears.
  10. If none of the tips above resolve the problem please call Customer Service at 1-888-479-2770 and let them know that you have used the “No Dial tone Calls” checklist.

I can’t make local calls.

  1. If you have dial tone and can not call out, the problem may be with your telephone equipment or telephone line.
  2. Disconnect the telephone (including batteries from cordless phones) and plug it into a wall jack that has a working telephone connected. Plug phones back in one at a time.
  3. If the problem is solved by using a different jack, the problem is not with equipment but with the wiring or wall jacks.
  4. If the problem is not resolved with a different jack, then the problem is with the equipment. Check that the batteries in cordless phones are charged and installed correctly.
  5. Check the telephone, phone cords and telephone jack for damage or cracks. Replace any damaged equipment to see if the problem clears.
  6. If the line is used for a fax or credit card machine, plug a regular phone into the jack. If you can make outgoing calls on the line using the regular phone, the problem is with the fax or credit card machine, and not your land line.
  7. If none of the tips above resolve the problem please call Customer Service at 1-888-479-2770 and let them know that you have used the “Can’t Make Local Calls” checklist.

I am no receiving incoming calls.

  1. Confirm whether the problem occurs with all of the phone lines at your location. Try the phone in another phone jack you may have. If the problem clears, the problem may be with a specific phone jack only.
  2. If you have dial tone but are not receiving calls, check to see if your ringer is on (you’d be surprised!). Also check to see if you have Call Forwarding activated. If Call Forwarding is activated, deactivate this feature by pressing *73 or #73.
  3. Check that all phone receivers are on the hook.
  4. Check that the phone is plugged into the wall jack
  5. Check that the phone is connected to a power outlet, if applicable.
  6. Check that the batteries in cordless phones are charged and installed correctly.
  7. Check the phone cords for damage or cracks.
  8. If none of the tips above resolve the problem please call Customer Service at 1-888-479-2770 and let them know that you have used the “No Incoming Calls” checklist.

I hear static and/or clicking noises on the line

  1. More often then not the static you hear on the line is caused by equipment attached to the telephone.
  2. To find the problem device, one at a time disconnect the equipment connected to the telephone line. Disconnect answering machines, fax machines, credit card machines and then listen for static.
  3. If the noise persists after removing all equipment, the problem may be with inside wiring or the jacks.
  4. If none of the tips above resolve the problem please call Customer Service at 1-888-479-2770 and let them know that you have used the “Noise on the Line” Checklist.
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