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How do I use speed calling?

To establish a Speed Calling list:

  • End-user determines telephone numbers that they would like to associate with a Speed Calling code.
  • End-user dials 74# from a touchtone or 1174 from a rotary phone.
  • End-user assigns a Speed Calling Code to each number they want on the Speed Calling list:
    Codes 2 through 9
  • End-user dials the Speed Calling code, followed immediately by the full telephone number they want associated with that code. (A tone confirms that the code number and the associated telephone number are recorded.)
  • End-user will repeat above steps for each number they want to add or change/overlay on the Speed Calling list.

To Activate Speed Calling 8:

  1. Dial Speed Calling Code plus #
  2. Codes 2# through 9#
  1. Dial 11 and the one-digit speed calling code on a rotary phone
  2. Dial Speed Calling Code.
  3. Codes 112 through 119

How do I manage privacy?

Privacy Manger

When a call comes through as “anonymous”, “unavailable”, “out of area” or “private”, the caller will go through a series of self-identifying prompts before your phone even rings. The caller will hear:

“The person you are trying to reach does not accept unidentified calls. Your Caller ID was not received. To enter an access code, press 1. Or, to record your name so that we may announce your call, press 2.”

If the caller announces his or her name, your phone will ring and “Privacy Manager” appears on the Caller ID box. You will know that this is a screened call and will have four options to handle the call:

  1. Accept the call
  2. Reject the call: “The person you are calling is not available at this time. Please try again later.”
  3. Send the call to voice mail or an answering device.
  4. Send a solicitor’s rejection: “Attention! Phone solicitors – Please add this person’s name and telephone number to your Do Not Call list. The person you are calling does not accept phone solicitations.”

Callers with blocked numbers will be given the option to unblock their number for just this call, and the call will be connected.

You can provide frequent callers whose numbers are unidentified with an access code which will allow people who enter them to ring through to your phone without recording their name. Each access code must be ten digits long. We suggest using the area code and telephone number of the person who’ll be using it. This makes it easy for the caller to remember and easy for you to recognize.

Call Forwarding forwards your Privacy Manager options to your forwarding location regardless if forwarding location has Privacy Manager.

You can access your “Profile Manager” to establish language options, set up access codes, or change your Personal Identification Number (PIN) or switch the service on or off.

Note: If you use the Call Forward service we recommend you access the Profile Manager in order to turn Privacy Manager off during the time you have your phone call forwarded.

Access Profile Manager

Call 1-888-591-5191 for your area to establish language preferences, set up access codes for desired frequent callers to override Privacy Manager, change your PIN, or turn Privacy Manager on or off.
Your initial PIN will be the last four numbers of your telephone number.
Access codes are comprised of ten digits; and should be assigned to match the caller’s 10 digit home number for easy management of the list.
You are limited to 10 access codes, however you can use the same access code more than once.

How do I access remote forwarding?


To Turn Forwarding On

Call the Remote Access number of the Call Forwarding Center, after calling the Update Center:

  1. Follow the recorded instructions and enter your seven digit telephone number and pin.
  2. You will then be prompted to enter a code to forward, pres 72
  3. You will then be prompted to enter the number you wish to forward to, enter it as though you are calling it directly from your location.
  4. Your calls will then be forwarded.

To Turn Forwarding Off

When you return to your primary phone dial 73# to stop forwarding. OR

  1. Call the Remote Access number of the Call Forwarding Center, after calling the Update Center.
  2. Follow the recorded instructions and enter your seven digit telephone number and pin.
  3. You will then be prompted to enter a code to un-forward, pres 73
  4. Your calls will then be un-forwarded.

Calls forwarded outside of your service area will be carried by the long distance company of your choice.

How can I trace calls?

To Activate Call Trace

When you receive a bothersome phone call:

  1. Hang up and wait ten seconds
  2. Press *57 (or dial 1157 on a rotary phone).
  3. The last number that called you will be traced (it won’t work if Call Waiting is triggered in the meantime).
  4. After you initiate Call Trace, a recording will let you know whether the trace is successful and provide an 800 number you can call to take legal action.
  5. Write down the time and date of the call to match up with our phone records.
  6. We can only give the traced number to a law enforcement agency and our security department.

How do I use Call Screening?

Using Call Screening

  1. Press *60 (1160 from a rotary phone) and follow promptsCalls from numbers on your list will now be screened.
  2. Until the service is turned off, your phone will not ring for calls from these numbers.
  3. The callers will hear ,“We’re sorry. The party you are calling is not accepting this call. Thank you.”

To setup or add a phone number

  1. Press # (12 from a rotary phone)
  2. Dial the phone number you would like to setup or add and press # (* from a rotary phone)

Note: Repeat for each number you’re adding.

To add the phone number of a call you just received

  1. Press # (12 from a rotary phone)
  2. Press 01 (01 from a rotary phone)
  3. Press #

Note: When a screen is placed on a phone number that was just received, the number will automatically be recognized without any actual digits being revealed. This is because the call is considered to be a private number.

To review your list of screened phone numbers

  1. Dial 1

To remove numbers while your listening to your list

  1. Dial 07 as you hear the number

To remove numbers when you are not listening to your list

  1. Press * (11 from a rotary phone)
  2. Dial the number
  3. Press *

Note: Repeat for each number you remove.

To turn off

  1. Press 60 (1160 from a rotary phone)
  2. Dial 3 and listen for confirmation

Note: In some areas, you may need to dial *80 (1180 from a rotary phone) to turn off this service. This service works only on calls within your service area

How do I use Voice Mail?

Your Voice Mail access number is 1-866-886-8886.

Initial Set Up of Your Voice Mailbox

The first time you use your voice mailbox you will be required to conduct an initial setup.

  1. Dial your Access Number 1-866-886-8886.
  2. Then you must enter your complete 10 digit telephone number.
  3. Then enter your PIN. Your default PIN is the last 4 digits of your main telephone number. You will then be prompted to create a new PIN code.
  4. You will then be prompted to record a new Greeting.

Main Menu

Access Messages
Select and Record Greetings
Change Mailbox Options
Number of Messages in Mailbox
7 8 9
* 0Help #

Whenever you access your voice mailbox you are told how many messages you have, and then you will hear the main menu.

Message Center says:
To retrieve your messages, press 1.
To send a message, press 2.
To work with your greetings, press 3.
To change your mailbox options, press 4.
To hear the number of New and Saved messages, press 5.
To disconnect, press 6

Activation of Message Headers For Date and Time Stamp
When you listen to your messages, the playing of the message header date and time stamp before each message is optional. The message header includes information about who sent the message and when. To Activate/Deactivate Message Headers, Press (4) for Mailbox Options, then Press (3) to enable/disable the Message Headers.

Tip: Even when Message Headers are not played, you can still access the Message Header by pressing 8 while listening to the message.

Listening to Your Messages

To listen to your messages, press 1 at the Main Menu.

The messages will be played to you, starting with the New messages and then followed by any Saved messages (messages which you have already listened to and have decided to save rather than delete). Tip: While a message is playing you can press 1 to begin again, 7 to skip back,8 to pause, 9 to skip forward, or you can press # to skip to the next message.

1Listen to Message 2Save Message 3Delete Message
4Reply to Message 5Forward Message 6Next Message
Listen to End of Message
8Message Header 9
Access Deleted Messages
*Control Menu 0Help #Next Message

*Control Menu 0Help #Next Message
When a message has finished playing Message Center says:
To move to the next message, press #.
To listen to the message from the beginning, press 1.
To save the message, press 2.
To delete the message, press 3.
To reply to the message, press 4.
To forward this message to another mailbox, press 5.
To skip to the next message, press 6
To hear the end of the message again, press 7.
To hear when the message was sent, press 8.
To access your deleted messages, press 9.
For help, press 0
For control menu, press 0
To go to the next message, press #

Selecting and Recording Your Greetings

When a caller reaches your voice mailbox they are greeted by one of five different greetings. To record these greetings and to select the greeting to be active, press 3 at the Main Menu.

1AvailableGreeting 2Not Available
No Messages Greeting
Change Recorded Name
6Busy Greeting
7Return 8 9
*Control Menu 0Help #

You are told which greeting is currently active and Message Center says:
To select your “In The Office And Available” greeting, press 1.
To select your “In The Office And Not Available”, greeting press 2.
To select the “Not Accepting Messages” greeting, press 3.
To select the “System” greeting, press 4.
To change your Recorded Name, press 5.
To work with your “Busy” greeting, press 6.
To return, press 7.

Recording Greetings

You will need to record at least one of the above Greetings along with the “Busy” greeting. When you choose these greetings from the Greetings Menu you are given the choice of re-recording the greeting or simply listening to the current recording.

Note: If your Stutter Dial Tone is not working please call us immediately to fix it.

How do I transfer a call or three way call?


  1. Press the switch hook.
  2. A unique call transfer dial tone will indicate the calling party is on hold.
  3. Dial the telephone number of the third party and do one of the following:
    • Hang up to complete the transfer
    • Stay on the line until the third party answers, introduce the call and then hang up
    • To conduct a three-way conversation, press the switch hook before or after the third party answers and all three parties will be connected.

*(Not Available In all Area’s) Call Transfer Disconnect is a call-transferring service that enables you to transfer your incoming calls to another phone number without your having to invest in an expensive telephone system. Call Transfer Disconnect enables your incoming calls to be transferred away from your office so that you are more accessible and your business line is available for other incoming business calls.

Thinking about VoIP service? We’ve got you covered.

We can get you up and running in no time with the best that VoIP has to offer. Call 888-753-1753.